Square outage costs small-business owners thousands in lost revenue
When the East Coast experienced a widespread power outage in the summer of 2018, small-business owners felt the brunt of its impact. With Toast, Square, and other major point-of-sale tools offline for hours, business owners were unable to process credit or debit card payments, meaning they missed out on thousands of dollars in potential income. Not only did these outages cost business owners money, but it also hurt their reputation with customers, who might have expected secure payment processing. Business owners also had to deal with frustrated customers and employees who were unable to work during the blackout. This disruption of services caused by an East Coast power outage illustrates the importance of business owners having contingency plans in place for when technology fails them.